Privacy Policy

This policy explains what information QuinVoy Inc. ("QuinVoy", "we") collects when you visit quinvoy.com, use the QuinVoy apps, or book with us by text message or email, how we use that information, and the choices you have.

• Account details: your name, email address, mobile phone number and password, or your name and email from Google if you sign in with Google.
• Trip details: pickup and drop-off addresses, dates and times, passenger names and numbers, luggage, flight numbers, and any preferences or notes you add.
• Payment details: cards are handled by our payment processor, Stripe. QuinVoy keeps only limited card details, such as the card brand, last four digits and expiration date, never the full card number.
• Messages: texts and emails you send to QuinVoy, including to 1-888-450-QUIN and concierge@quinvoy.com, and messages exchanged in the app with your chauffeur or our team.
• Location: if you allow it, your device location to help set a pickup point.
• Device and usage information: cookies that keep you signed in, basic technical logs (such as IP address and browser type) that help keep the service secure, and Google Analytics, which helps us understand how visitors use our website.

• To quote, book and manage your rides, and to send confirmations, updates and receipts.
• To process payments and prevent fraud.
• To read and answer booking requests you send by text or email. An automated assistant reads your message to understand the trip details, and nothing is booked until you confirm.
• To provide customer support.
• To keep QuinVoy secure, meet our legal obligations and improve our service.

We share information only as needed to run QuinVoy:

• With the chauffeur and transportation provider assigned to your trip, who receive the details needed to complete it, such as passenger name, pickup and drop-off, and trip notes.
• With your company or travel agency, if they booked or manage the trip.
• With service providers that work on our behalf, such as payment processing (Stripe), text-message and email delivery (Twilio and Resend), maps and address lookup (Google), website hosting, and an AI service that helps read booking messages. They may use the information only to provide their services to QuinVoy.
• When the law requires it, or to protect the safety, rights or property of our customers, chauffeurs, QuinVoy or others.
• As part of a merger, acquisition or sale of our business, in which case this policy continues to apply to your information.

We do not sell your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

• You can update your account details in your profile in the QuinVoy app.
• You can stop text messages at any time by replying STOP.
• To get a copy of your information, or to ask us to correct or delete it, email support@quinvoy.com. We may keep some records, such as trip and payment history, where the law requires it.
• You can block cookies in your browser, but you need sign-in cookies to use your account. You can opt out of Google Analytics with Google's browser add-on.

We keep account information while your account is open. Trip, payment and message records are kept as long as needed to provide the service, resolve disputes and meet legal, tax and accounting requirements, and are then deleted or de-identified.

We use reasonable safeguards, including encrypted connections, secure sign-in sessions, access controls, and card processing through Stripe. No method of sending or storing information is completely secure.

QuinVoy accounts are for adults. Our services are not directed to children under 13, and we do not knowingly collect their personal information.

We may update this policy from time to time. We will post the new version on this page with a new effective date, and let you know about significant changes.

Questions about privacy: support@quinvoy.com. Help with text messages: concierge@quinvoy.com.